Support

Please include your phone model, Android/iOS version, the game version (Settings, bottom of the screen) and, for purchase or progress problems, the Player ID shown in Settings > Privacy. We usually reply within 2 working days.

How do I restore my purchases?

Make sure you are signed in to the same Google Play account or Apple ID you used to buy.
Open the game, go to Shop and tap Restore purchases.
"Remove Ads" and an active Tide Pass come back straight away. Coin packs are used up when you buy them, so they can't be restored; the bonus coins that come with the Remove Ads Bundle are only given once per player.

Still missing something? Email us with your order number (Google Play: the "GPA.…" number in your receipt email; Apple: the order ID from reportaproblem.apple.com).

I lost my progress. Can I get it back?

When you play online, Dye & Tide backs up your progress to the cloud automatically and restores it when you reinstall on the same device. Stars, ships, sails and purchased items are merged, so you never lose them by syncing.

Open the game while connected to the internet and wait a few seconds on the main menu.
If you moved to a new phone, the cloud backup is tied to the old installation. Email us the Player IDs of your old and new installation (Settings > Privacy) and we will move it for you.
If you cleared the game's data while offline and never played online, the progress was only on the phone and can't be recovered.

Is there a colour-blind mode?

Yes. Go to Settings and turn on Colour-blind patterns. Every dye then also gets its own pattern (for example madder stripes, weld dots, indigo waves), and mixed dyes show both of their parents' patterns. You can also turn off sound, music, vibration, or switch on tilt-to-pour there.

How do I turn off personalised ads or analytics?

Go to Settings > Privacy and choose Don't allow. You'll still see ads, but they won't be based on your activity in other apps, and no analytics are collected. On iPhone you can also turn off tracking in iOS Settings > Privacy & Security > Tracking. To remove interstitial ads completely, buy the Remove Ads Bundle in the Shop.

How do I delete my data?

Uninstalling the game deletes everything stored on your phone.
To delete your cloud backup, leaderboard entries and analytics data as well, email jonas.b3n@gmail.com with the subject "Data deletion" and your Player ID (Settings > Privacy). We'll confirm within 30 days.

Details are in our privacy policy.

The Daily Tide puzzle changed / my streak reset

A new Daily Tide starts every day at 00:00 UTC, and it's the same puzzle for everyone. Miss one day and your streak is kept once a week thanks to the "calm sea" (it's used automatically). Make sure your phone's date and time are set automatically.

A level seems impossible

Every level has been solved by our puzzle solver, so there is always a way. Undo is free and unlimited, a hint shows a good next pour, and an extra empty vessel helps on the hardest boards (it caps that level at 2 stars).